Last updated: May 28, 2026
Our Commitment
Next Gen Auto Repair believes that the internet should be available and accessible to anyone and is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance or ability. We strive to adhere to the accessibility standards and recommendations of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Legal Framework
This Accessibility Statement is provided in alignment with the Americans with Disabilities Act (ADA), Title III, which prohibits discrimination on the basis of disability in places of public accommodation. Next Gen Auto Repair operates as a place of public accommodation, and the U.S. Department of Justice has stated that the ADA applies to the websites of such businesses. We treat the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as the controlling standard for our online accessibility obligations.
We also recognize obligations that may apply under Section 508 of the Rehabilitation Act, applicable state accessibility laws (including the Oregon Equality Act, ORS Chapter 659A), and any other federal, state, or local accessibility laws that govern our business.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.
This website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve and maintain full conformance.
Accessibility Features on This Website
We have implemented the following measures to make our website accessible:
- Semantic HTML structure with proper heading hierarchy
- Descriptive alternative text for informative images
- Sufficient color contrast for text against background colors
- Keyboard navigation support for all interactive elements
- Click-to-call and click-to-text links for users who cannot type long messages
- Responsive design that works on screen readers, mobile devices, and assistive technologies
- Clear and consistent navigation across all pages
- Form labels and descriptive button text
- Text that can be resized up to 200% without loss of content or functionality
- No reliance on color alone to convey information
Compatibility with Browsers and Assistive Technology
This website is designed to be compatible with the following assistive technologies on recent versions of major operating systems:
- Screen readers including NVDA, JAWS, VoiceOver, and TalkBack
- Speech recognition software including Dragon NaturallySpeaking and Voice Control
- Browser zoom and high-contrast modes
- Keyboard-only navigation
This website is designed to function on recent versions of Chrome, Firefox, Safari, and Microsoft Edge. Some features may not work correctly on outdated browsers.
Known Limitations
Despite our best efforts, some content on this website may not yet be fully accessible. Known limitations include:
- Some third-party content, such as embedded Google Maps, may not be fully accessible. We provide alternative ways to contact us, including phone and text.
- Some older PDF documents (such as service agreements or insurance certificates) may not be fully accessible. We will provide an accessible alternative on request.
- Customer review content provided by third parties (such as Google Business Profile reviews displayed on this site) reflects the accessibility of the original author's submission.
We are actively working to remediate these limitations and welcome any specific feedback.
Feedback and Contact Information
If you experience any difficulty accessing any part of this website, or if you have suggestions for improvement, please contact us. We treat all accessibility feedback as a priority.
Please include the following information so we can assist you as quickly as possible:
- The URL of the page where you encountered the issue
- A description of the problem
- The assistive technology or browser you were using, if any
- Your preferred method of follow-up (phone, email, or text)
Contact methods
Phone: (541) 220-6278
Text: (541) 220-6278
Email: nextgenautopnw@gmail.com
Mail: Next Gen Auto Repair, Bend, OR
We aim to respond to accessibility feedback within 2 business days, and we will work to provide the requested information through an accessible communication method, free of charge.
Reasonable Accommodation
If you require any service, information, or document from this website in an alternative accessible format (large print, accessible PDF, telephone consultation, or otherwise), we will provide it free of charge. Please contact us using any of the methods above.
Formal Complaints
We are committed to resolving accessibility concerns directly. If you believe we have not adequately addressed an accessibility concern, you may also file a formal complaint with the U.S. Department of Justice, Civil Rights Division, under the Americans with Disabilities Act. Information about how to file a complaint is available at ada.gov/file-a-complaint.
Ongoing Improvements
Accessibility is an ongoing effort. We review this website regularly, train our team on accessibility best practices, and update our standards as the WCAG guidelines evolve. We welcome partnership with the disability community to make our service better.
This statement was prepared in alignment with WCAG 2.1, the Americans with Disabilities Act (ADA), and the Oregon Equality Act. It was last reviewed on May 28, 2026.